Ben Klaiber is Founder and Principal Workflow & Experience Architect at MMWB Inc., where he has spent twenty years helping organizations identify what's actually broken versus what people say is broken.
He's walked into startups burning cash on tools that don't talk to each other, mid-market firms drowning in their own data, and enterprise teams held hostage by systems built for reporting instead of reality. His consulting work spans Fortune 500 enterprises, mid-market firms, and venture-backed startups across industries including healthcare, logistics, financial services, and technology.
Unlike consultants who arrive with prefabricated frameworks, Klaiber's method involves systematic diagnosis: tracing information flows, identifying friction points, and measuring the real cost of broken workflows—not in vague productivity loss, but in actual wasted employee hours, missed revenue, and organizational drag.
Making Things Better distills two decades of field experience into practical frameworks leaders can apply immediately. The book emerged from a simple observation: companies kept hitting the same problems, and the solutions already existed in documented form—they just weren't framed as systems anyone could replicate.
Klaiber holds degrees in both technical systems and human behavior, a combination that informs his approach to organizational design. He lives in Ohio with his family.
Speaking Topics: Organizational systems, workflow optimization, documented vs. mythological leadership, strategic subtraction, hidden inefficiencies
